Should you regret your purchase, it is easy to return the item(s) to us. You can follow our guide, and send your item(s) to us. Item(s) must be sent no later than 14 days after you have notified us.
You must pay for the return of the item(s) yourself. You can use a prepaid return label when returning to us - just follow the instructions on our how to return page. A prepaid return label cost starts from EUR 10 depending on your shipping country. If you have a voucher, it is free of cost to use our return label.
Please note that we do not accept packages sent by C.O.D. service or packages shipped without delivery. This means that we do not pay for shipping costs upon receipt of a package, and we do not pick up the parcel if delivered to a post office/parcel shop.
If you choose not to use the prepaid return label (and thus bear all costs connected with the return shipment), you must enclose a copy of the order confirmation or other documentation for your purchase and send the goods to our warehouse.
When returning, make sure the item is securely wrapped when you return it. You bear the risk for the package/item(s) until we receive them. Therefore, save the postal receipt and possibly track & trace number. If you send a return with our return label, there is an automatic track & trace number on it. You are only liable for a possible deterioration of the value of the item(s), which is due to different handling of the goods than what is necessary to determine the nature of the item(s), the properties of the item(s) and/or how it works. The item(s) must be returned in the original packaging. The packaging must be opened but not destroyed. If the packaging is missing or damaged, it may constitute an impairment for which you are liable.
If you regret a purchase and want a refund, you will get back the total amount you have paid for your order if you delivery address is within the EU. If your delivery address is outside the EU, we will not refund your original shipping fee. If the item(s) is impaired or damaged we will deduct the amount liable to you.
We transfer the refund amount to the same method of payment that was used in the original transaction unless you have specifically requested otherwise. We may withhold the reimbursement until we have received the returned item(s) unless you have provided proof of return.
Note that you may lose all or part of your purchase amount if the value of the item(s) is impaired. This happens if the value of the item is degraded because:
- you have actually used the item(s)
- it has been damaged while you were responsible for it
- you have handled the product in a different way than necessary to determine the nature of the item(s), the properties of the item(s), or/and how the item(s) works.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.