customer service
Shipping and delivery
We accept online orders and deliver to over 70 countries worldwide. Our packages are shipped with either UPS, FedEx or GLS depending on your choice and the delivery country and are insured with a tracking number.
You will receive an order confirmation immediately after your purchase. As soon as we have made your order ready, you will receive a new email with tracking information. Remember to check your spam folder. If you have not received an email then please get in contact with our customer support team.
Shipping
All orders placed before 13:00 (CET) on weekdays, will be shipped the same day. (However, this does not apply to Danish public holidays).
Your chosen courier will notice you via email and SMS when your package is going to be delivered at your destination address.
If you aren't home on the delivery time, the courier will try another delivery attempt. If you are not home second time, the package will be delivered for pick-up in the nearest Drop Point.
Your order will be shipped from Copenhagen, Denmark.
Shipping prices
Our shipping prices are based on the package's total volume weight, and are set from our cost price including all fees. You can see your final shipping price in your cart or in the checkout after you have filled out your delivery information.
Free shipping thresholds
We offer free shipping when you purchase above 150 EUR for EU customers.
Delivery abroad
Below you can see the countries worldwide we accept orders from. The delivery time is only an estimate and not a guarantee. All the countries are with home or business delivery as the default delivery type.
| Country | Delivery time (Economy) |
|---|---|
| Andorra | 3-4 business days |
| Australia | 5-9 business days* |
| Austria | 2-3 business days |
| Belarus | *Suspended |
| Belgium | 2-3 business days |
| Bosnia & Herzegovina | 4-6 business days |
| Brunei | 5-9 business days |
| Bulgaria | 6-7 business days |
| Canada | 5-9 business days* |
| China | 4-8 business days* |
| Colombia | 4-8 business days |
| Croatia | 4-5 business days |
| Cyprus | 5-9 business days |
| Czech Republic | 2-3 business days |
| Denmark | 1-3 business days |
| Estonia | 3-4 business days |
| Finland | 3-6 business days* |
| France | 2-4 business days |
| Germany | 1-2 business days |
| Gibraltar | 4-5 business days |
| Greece | 5-7 business days |
| Hong Kong | 3-6 business days |
| Hungary | 2-3 business days |
| Iceland | 4-6 business days |
| India | 4-6 business days |
| Indonesia | 5-8 business days |
| Ireland | 4-5 business days |
| Italy | 2-6 business days* |
| Japan | 3-6 business days |
| Kuwait | 2-5 business days |
| Latvia | 3-4 business days |
| Liechtenstein | 2-4 business days |
| Lithuania | 3-4 business days |
| Luxembourg | 2-3 business days |
| Macao | 3-6 business days |
| Malaysia | 3-6 business days |
| Malta | 4-6 business days |
| Mexico | 4-6 business days |
| Moldova | 4-6 business days |
| Monaco | 3-4 business days |
| Montenegro | 4-6 business days |
| Morocco | 4-6 business days |
| Netherlands | 1-2 business days |
| New Zealand | 5-9 business days |
| North Macedonia | 4-6 business days |
| Norway | 1-6 business days* |
| Oman | 2-5 business days |
| Pakistan | 4-6 business days |
| Philippines | 4-7 business days |
| Poland | 2-3 business days |
| Portugal | 4-5 business days |
| Qatar | 4-8 business days |
| Romania | 3-5 business days* |
| Russia | *Suspended |
| Saudi Arabia | 2-5 business days |
| Singapore | 4-6 business days |
| South Africa | 5-8 business days |
| South Korea | 3-6 business days |
| Slovakia | 2-4 business days |
| Slovenia | 2-4 business days |
| Spain | 3-5 business days |
| Sweden | 1-6 business days* |
| Switzerland | 2-4 business days |
| Taiwan | 3-6 business days |
| Thailand | 3-6 business days |
| Turkey | 4-8 business days* |
| Ukraine | *Suspended |
| United Arab Emirates | 2-5 business days |
| United Kingdom | 3-5 business days* |
| United States | 2-4 business days* |
| Vatican City | 3-5 business days |
*Please note that Russia, Belarus & Ukraine are temporary suspended due to the current situation in Ukraine.
Can't find your country or do you experience any issues with your delivery? Please feel free to contact us if you have any questions.